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Privacy policy

Privacy Policy

### Introduction

1.1 Red Pappy Distribution Private Limited** (“Company”, “we”, “us”, “our”) respects the privacy of users accessing its website at redpappy.com (“Website”). In this Privacy Policy (“Policy”), “you”, “your”, and “user” refer to any natural or legal person accessing or using the Website, including representatives of business entities.

1.2 This Policy is adopted to comply with applicable laws, informing you about what information we collect, how we collect it, how we may use it, and the measures we take to protect it.

1.3 This Privacy Policy explains:
   - (a) The types of data or information you share or that we collect;
   - (b) The purpose of collecting this information;
   - (c) Our information security practices;
   - (d) Our policies on sharing or transferring your data with third parties.

1.4 Capitalized terms not defined herein have the meanings assigned to them in the Information Technology Act 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1.5 "Personal Information" includes Sensitive Personal Data or Information (SPDI) wherever applicable and/or required by the IT Act and SPDI Rules.

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### Collection of Information

2.1 Information we collect may include Personal Information and Non-Personal Information.

2.2 Personal Information may include, but is not limited to:
   - (a) Username and password,
   - (b) Name, address, and contact details,
   - (c) Date of birth, gender, transaction history, and financial information,
   - (d) IP address, communication device ID, and other information provided during Website use or registration.

2.3 We may collect Personal Information through various means such as online purchases, surveys, contests, or customer support interactions.

2.4 Information may also be obtained from third parties, such as social media services or business partners. If you access the Website through a social media service, we may collect information such as your username, profile picture, and public content. By using social media services with our Website, you authorize us to collect, store, and use this information as outlined in this Policy.

2.5 You agree to provide correct, current, and updated Personal Information and represent that you have the rights and permissions necessary to share it with us.

2.6 Non-Personal Information may include:
   - (a) Geographic location, telecom or internet service provider,
   - (b) Browser type, operating system, session duration, and other browsing information, often collected via cookies.

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### Purpose and Usage of Personal Information

3.1 Your Personal Information is used solely for purposes including:
   - (a) Facilitating Website use,
   - (b) Responding to inquiries, providing service updates,
   - (c) Administering product downloads, conducting internal reviews, and improving services,
   - (d) Personalizing your experience, protecting Website integrity, and complying with legal requirements.

3.2 Your information will remain confidential to the maximum extent possible under this Policy.

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### Cookies and Shared Objects

3.3 Cookies and/or shared objects are used to identify returning users and enhance user experience. These may store information such as the IP address, browser details, and access dates. Cookies can be managed in your browser settings; however, disabling cookies may restrict certain features.

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### Advertising

4.1 The Company may use third-party advertising on the Website, but your Personal Information will not be shared with advertisers. Aggregate data may be used for ad relevance, and embedded pixels on ads may track session connections to improve ad performance.

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### Links to Other Sites

4.2 The Website may include links to third-party sites not controlled by the Company. We are not responsible for their privacy practices, and we advise reviewing their privacy policies before sharing information.

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### Disclosure of Personal Information

4.3 Personal Information may be disclosed when required by law or in good faith to protect rights, property, or user safety, or to comply with legal processes.

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### Security Practices and Procedures

5.1 We use reasonable security measures to protect your Personal Information and may store data with third parties that adhere to our security standards. However, we are not liable for data breaches due to uncontrollable events, known as Force Majeure Events.

5.2 In the event of a data breach, we will notify you promptly and take necessary measures.

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### User Rights and Discretion

6.1 You have the right to withdraw your consent to data use by contacting us at support@redpappy.com. Withdrawing consent may limit service access.

6.2 You may update your Personal Information regularly. Note, some information may not be deleted if restricted by law or other legal obligations.

6.3 You can unsubscribe from marketing emails via an opt-out link provided.

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### Disclaimer

6.4 While we ensure the security of your Personal Information, exercise caution when sharing information with third parties claiming association with the Company. We are not liable for unauthorized information sharing due to user negligence.

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### Changes to the Privacy Policy

6.5 This Policy may be updated periodically. Continued Website use or data provision implies acceptance of changes.

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### Grievance Redressal

6.6 For concerns regarding your privacy or to opt out of communications, contact us at info@redpappy.com.

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